Engineering

Service Reliability Engineer (US hours) (Remote)

Preferable Location(s): Gurugram, India
Work Type: Full Time

What is Mesh?

Mesh is an AI-based performance enablement platform that helps teams achieve their goals faster by
  • inculcating the habit of regular check-ins into goals and employee 1:1s
  • enabling continuous feedback and constructive advice throughout the organisation
  • performance review in a way that allows companies to focus on employee development, growth, and engagement, yielding stronger employee retention, performance, and impact on the bottom line.

About the company

  • Incorporated in 2020, Mesh is a B2B tech startup based out of US and India 
  • We are backed by top VC firms such as YC, Peak XV and RTP Global
  • 70+ customers across the world such as Comcast, Grant Thornton and Groww among others

What you do

As a member of our team, you will:
As a member of our team, you will:
  • Triage and resolve production incidents, delivering clear, timely updates to customers.
  • Define, measure, and continuously improve SLIs/SLOs for critical services to boost reliability and performance.
  • Run existing automation scripts and CI/CD pipelines to carry out routine operational tasks and minimize toil.
  • Create and maintain runbooks, dashboards, and post-mortem documentation.
  • Keep an ever-watchful eye on our system's capacity and performance.
  • Provide primary on-call coverage from 8 p.m. – 4 a.m. IST

What you'll need

  • Bachelor's degree in Computer Science or related technical field, or equivalent practical experience.
  • 2+ years of experience as an SRE, DevOps, or Production Engineer supporting high-availability SaaS environments.
  • Ability to communicate complex technical issues in concise, customer-friendly language—both written and verbal.
  • Hands-on expertise with AWS.
  • Strong observability skills with monitoring and logging tools 
  • Knowledge of SQL

Good to have:

  • Experience in troubleshooting and debugging applications built in Java (backend), React.js (frontend).
  • Prior direct interaction with enterprise customers.
  • Scripting or coding skills in Python, Go, or Bash for automation and tooling.

What else does Mesh have to offer? 

We’re so glad you asked! 
  • Competitive Salary and Equity: We offer a competitive salary package, including equity, to ensure our team is rewarded for their contributions.
  • Family Health Insurance: We provide thoughtful benefits to support our employees' well-being and security, including family health insurance that covers your entire family at our expense.
  • Investment in Growth: We believe in investing in our people's personal and professional growth. We provide ample opportunities for learning and development to help you expand your skills and advance your career.
  • Prime Location and Top-Notch Amenities: Our new Gurgaon office is based in a prime location on Golf Course Road and is packed with top-notch office amenities that will assist you in maximizing productivity.

If that gets you excited, now is the perfect time to join; so bring your appetite for ownership and creation and help Mesh continue to grow! 

Mesh is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

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